Privacy Policy

DesiNomads Adventures, Treks & Holidays ("DesiNomads", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

Information You Provide

• Contact & booking forms: Name, phone number, email address, travel dates, group size, and trip preferences
• Traveller documents: Passport details, date of birth, and nationality — only collected when required for bookings
• Payment information: We do not store card numbers. Payments are processed via secure third-party gateways
• Communications: Messages sent via WhatsApp, email, or our contact form

Information Collected Automatically

• Browser type, device information, and IP address
• Pages visited and time spent on our website (via analytics tools)
• Referral source (how you arrived at our site)

2. How We Use Your Information

• To plan, book, and manage your travel arrangements
• To respond to your enquiries and provide customer support
• To send trip confirmations, itineraries, and essential updates
• To improve our website, services, and marketing communications
• To comply with legal obligations (e.g., customs, immigration requirements)

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We share your information only with the third parties necessary to deliver your travel services:

• Hotels and accommodation providers — for room reservations
• Transport operators and drivers — for pick-up and drop-off coordination
• Tour guides and activity providers — for experience coordination
• Airlines and rail operators — for ticketing when applicable
• Visa and immigration authorities — when required by law

We do not sell, rent, or trade your personal information with any third parties for their marketing purposes.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our site (analytics)
• Serve relevant content and marketing via Google Tag Manager

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal data only for as long as necessary:

• Active enquiries and bookings: for the duration of service plus 3 years for financial records
• Marketing communications: until you unsubscribe or request deletion
• Legal requirements may require us to keep certain records longer

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems use HTTPS encryption, and access to customer data is restricted to authorised team members only.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal obligations
• Objection: Object to our processing of your data for marketing purposes
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., hotels, airlines). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, or requests, please contact:

DesiNomads Adventures, Treks & Holidays
Mezzanine floor, Hari Palace, Tagore Rd, Near Virani Chowk, Bhakti Nagar, Rajkot, Gujarat 360002
Email: [email protected]